MAY WORKSHOP: Accessible Customer Service Training


MAY WORKSHOP: Acces­si­ble Cus­tomer Ser­vice Train­ing
with the Acces­si­bil­ity Pro­fes­sion­als of Ontario

Wednes­day, May 21 — 2:00–5:00 PM

In Per­son: Ontario Arts Coun­cil Board Room
151 Bloor St. West, 6th Floor, Toron­to
or remote­ly via Video Con­fer­ence

Cost: $80 for MANO/RAMO Mem­bers and $95 for Non-Mem­bers

Under the AODA “all busi­nesses or orga­ni­za­tions oper­at­ing in Ontario that have one or more employ­ees and pro­vide goods or ser­vices to the pub­lic or to oth­er third par­ties are legal­ly required to com­ply with the require­ments of the stan­dard.” This work­shop, lead by the Acces­si­bil­ity Pro­fes­sion­als of Ontario, will give media arts orga­ni­za­tions the tools need­ed to pro­vide excel­lent cus­tomer ser­vice to peo­ple liv­ing with tem­po­rary and per­ma­nent dis­abil­i­ties as well as numer­ous resources to ensure your orga­ni­za­tion is on the right path to becom­ing com­pli­ant.

Atten­dees will also receive train­ing man­u­als valid for two years that will allow them to train staff who are not in atten­dance, future employ­ees and vol­un­teers at no extra cost. Addi­tion­ally, you will be pro­vided with tem­plates for poli­cies and pro­ce­dures, sim­pli­fy­ing the com­pli­ance process for the Acces­si­ble Cus­tomer Ser­vice Stan­dard.

The Acces­si­bil­ity for Ontar­i­ans with Dis­abil­i­ties Act (AODA) became law in 2005.  There are 3 sep­a­rate stan­dards that may con­cern your busi­ness:

1. Acces­si­ble Cus­tomer Ser­vice Stan­dard (Ontario Reg­u­la­tion 429/07) — Com­pli­ance dead­line for pri­vate and non-prof­it orga­ni­za­tions: Jan­u­ary 1, 2012;
2. Inte­grated Acces­si­bil­ity Stan­dard (Ontario Reg­u­la­tion 191/11) — Com­pli­ance dead­line for pri­vate and non-prof­it orga­ni­za­tions: Vary from Jan­u­ary 1, 2014 to Jan­u­ary 1, 2025 and
3. Built Envi­ron­ment Stan­dard — Com­pli­ance dates start­ing Jan­u­ary 1, 2015

Atten­dees attend­ing remote­ly will con­nect to the work­shop by video­con­fer­ence, login details will be pro­vided by MANO/RAMO.

Due to train­ing method­ol­ogy, reg­is­tra­tion is lim­ited to 24. To reg­is­ter, please email membership@mano-ramo.ca.